Partnering with Meteor Space has revolutionized our operations at Responsible. With Meteor Space’s impeccable shipping services and expansive warehouse solutions, we’ve efficiently coped with escalating order volumes and storage constraints. Thanks to their solutions, we’ve significantly enhanced customer satisfaction while advancing towards our vision of a sustainable fashion market. Grateful for their support, we look forward to continued success together.
About the Client - Responsible
Responsible is committed to transforming the fashion resale market by reducing the demand for new products and amplifying the availability of desirable second-hand goods. As pioneers in this industry, their vision is to be the global leader in building a sustainable fashion market.
The Challenge and Results
Facing challenges such as managing escalating order volumes while minimizing operational costs, coping with the increasing demand for warehouse space due to expanding inventory, and dealing with unreliable pickups and recurring issues with shipping providers, the company sought effective solutions.
Implementing strategies like utilizing Meteor Space for seamless shipping operations and bi-weekly pickups to streamline stock movement proved instrumental in alleviating operational burdens. Furthermore, leveraging Meteor Space’s expansive warehouse space enabled the company to overcome storage constraints and support business expansion. Precise inventory tracking with Canary7 Warehouse Management System minimized item misplacement and optimized operational efficiency.
Additional manpower provided by Meteor Space during peak seasons resolved issues with delivery partners like Evri and Royal Mail, while daily pickups and deliveries ensured prompt order fulfillment, enhancing customer satisfaction. Canary7’s inventory management reduced labor costs associated with stock sourcing and minimized the risk of returns, while the utilization of Meteor Space’s warehouse freed up resources for allocation to production.
Consistent shipping practices not only enhanced operational efficiency but also reduced customer inquiries about package location, contributing to overall business success.
Emma Sleep Case Study
Company
Emma Sleep
Headquarters
Frankfurt, Germany
Industry
Sleep Product
“Meteor Space has been very transparent and easily contacted when it comes to concerns. Expert manpower, knowledge and a great WMS system is the strength of this company. Working with Michael and the team is a great pleasure”
About Emma Sleep
Emma Sleep is a globally recognised sleep technology brand, offering expertly engineered mattresses, beds, and sleep accessories to millions of customers worldwide. Known for their innovation, quality, and customer-centric approach, Emma Sleep has established itself as a trusted leader in the sleep industry. As the brand continued to grow across Europe, the next logical step was to build a strong, localised presence in Ireland — one that could offer customers fast, reliable delivery and a premium experience from warehouse to doorstep.
Challenges
Emma Sleep approached Meteor Space with a clear objective: to enter the Irish market with the same level of service excellence they deliver elsewhere in Europe. However, several challenges needed to be addressed:
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Lack of Local Infrastructure
Emma Sleep had no existing warehousing or fulfilment network in Ireland, making it difficult to store and ship products quickly and efficiently. -
Customer Experience Expectations
The brand’s reputation is built on quality — not just of the product but of the experience. They required a fulfilment partner that could meet their high standards, especially when it came to delivery and installation. -
Scalable Fulfilment Capabilities
With large volumes of orders expected from day one, they needed a solution that could scale with demand without sacrificing speed or accuracy. -
White Glove Delivery Requirement
Emma Sleep offers large, bulky products like mattresses and bed frames. This meant standard delivery wouldn’t suffice — a specialised, two-man delivery team was essential to uphold the brand’s premium offering.
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Solutions Provided
Meteor Space worked closely with Emma Sleep to design and implement a fully tailored fulfilment strategy from the ground up:
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Dedicated Warehouse Space
We built a completely separate warehouse area on our premises exclusively for Emma Sleep. This allowed full brand control and identity, while ensuring stock accuracy, privacy, and efficient workflows. -
Comprehensive Pick, Pack, and Store Solution
Our expert warehouse team manages the entire logistics operation — from inventory intake and storage, to precise picking, professional packing, and timely dispatch of orders. -
2-Man White Glove Delivery Service
Understanding the importance of in-home delivery and setup for bulky items, we provided a dedicated two-man team to deliver, install, and remove packaging — offering customers a true white glove experience across the island of Ireland. -
Advanced WMS Integration
Our cutting-edge warehouse management system (WMS) gives Emma Sleep full visibility over inventory levels, order progress, and delivery status in real time — creating a seamless connection between both teams.
Impact
The results of the partnership have been transformative for Emma Sleep’s Irish operations:
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Market Penetration Achieved
With Meteor Space as a trusted logistics partner, Emma Sleep successfully entered the Irish market with zero operational downtime and rapid order fulfilment from day one. -
Enhanced Customer Satisfaction
The inclusion of a reliable white glove service has not only met customer expectations but exceeded them — helping reinforce Emma Sleep’s premium positioning. -
Streamlined Communication & Transparency
Our open and responsive approach has allowed for smooth day-to-day operations. Any concerns are dealt with quickly and efficiently, with full transparency throughout the process.
“Meteor Space has been very transparent and easily contacted when it comes to concerns. Expert manpower, knowledge and a great WMS system is the strength of this company. Working with Michael and the team is a great pleasure.”
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Scalability for the Future
The infrastructure we’ve built allows Emma Sleep to easily scale operations as demand grows — without the need for reinvestment in logistics or warehousing.
Conclusion
Emma Sleep’s collaboration with Meteor Space is a strong example of how tailored logistics solutions can unlock new markets and drive long-term growth. From a fully customised warehouse setup to premium delivery services and real-time data access, Meteor Space has become a trusted extension of the Emma Sleep brand. Together, we’ve created a fulfilment experience that reflects Emma’s standards and supports their continued success in Ireland — and beyond.