Partnering with Meteor Space has revolutionized our operations at Responsible. With Meteor Space’s impeccable shipping services and expansive warehouse solutions, we’ve efficiently coped with escalating order volumes and storage constraints. Thanks to their solutions, we’ve significantly enhanced customer satisfaction while advancing towards our vision of a sustainable fashion market. Grateful for their support, we look forward to continued success together.
About the Client - Responsible
Responsible is committed to transforming the fashion resale market by reducing the demand for new products and amplifying the availability of desirable second-hand goods. As pioneers in this industry, their vision is to be the global leader in building a sustainable fashion market.
The Challenge and Results
Facing challenges such as managing escalating order volumes while minimizing operational costs, coping with the increasing demand for warehouse space due to expanding inventory, and dealing with unreliable pickups and recurring issues with shipping providers, the company sought effective solutions.
Implementing strategies like utilizing Meteor Space for seamless shipping operations and bi-weekly pickups to streamline stock movement proved instrumental in alleviating operational burdens. Furthermore, leveraging Meteor Space’s expansive warehouse space enabled the company to overcome storage constraints and support business expansion. Precise inventory tracking with Canary7 Warehouse Management System minimized item misplacement and optimized operational efficiency.
Additional manpower provided by Meteor Space during peak seasons resolved issues with delivery partners like Evri and Royal Mail, while daily pickups and deliveries ensured prompt order fulfillment, enhancing customer satisfaction. Canary7’s inventory management reduced labor costs associated with stock sourcing and minimized the risk of returns, while the utilization of Meteor Space’s warehouse freed up resources for allocation to production.
Consistent shipping practices not only enhanced operational efficiency but also reduced customer inquiries about package location, contributing to overall business success.
EXG Case Study
Company
Headquarters
London, United Kingdom
Industry
Licensed Products
“Working with Meteor Space over the past three years has significantly improved how we manage the distribution of our products. Their team is highly responsive, and the clear communication they provide has allowed us to reduce delivery times and boost operational efficiency. From palletising and loading to receiving, dispatching, and freight coordination, they’ve helped us streamline every step of our logistics process. Meteor has become a reliable and valued extension of our supply chain”
Company Overview and Industry:
EXG Pro is a leading global brand management and licensing company working across entertainment, gaming, sports, and pop culture. With world-renowned partners and high-demand merchandise, EXG needed a fulfilment provider capable of keeping pace with rapid product launches, international distribution, and the operational complexity that comes with managing licensed goods at scale.
Challenges
As a fast-evolving licensing business, EXG required a logistics partner who could move quickly, adapt to fluctuating order volumes, and uphold strict brand expectations. They needed a fulfilment solution that offered speed, precision, and complete visibility, while also providing consistent communication and dependable service throughout every stage of the process.
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Solution
Meteor Space partnered with EXG to deliver a fully integrated logistics operation designed specifically to support the demands of global licensing. This included secure storage, reliable and scalable order fulfilment, coordinated freight and dispatch support, and a highly responsive team who worked as a seamless extension of EXG’s internal operations. Every part of the workflow—from goods arriving into the warehouse to final delivery—was strengthened to ensure consistency, accuracy, and speed.
Results
Since partnering with Meteor Space, EXG has experienced noticeably faster and more reliable delivery timelines, along with a significantly smoother operational flow across receiving, pick and pack, dispatch, and freight. The partnership has created a long-term logistics foundation that scales effortlessly with EXG’s growth, brand launches, and seasonal peaks. The improved communication and operational responsiveness have helped EXG streamline their internal processes and maintain the high standards expected by their global partners.
Conclusion
With strong systems, people, and processes in place, Meteor Space continues to support EXG’s international growth. Together, we’re helping them scale their licensed product business with the confidence, speed, and operational efficiency needed in today’s global market.
If you’re looking for a fulfilment partner capable of growing with your brand, we’re here to support you every step of the way.