Partnering with Meteor Space has revolutionized our operations at Responsible. With Meteor Space’s impeccable shipping services and expansive warehouse solutions, we’ve efficiently coped with escalating order volumes and storage constraints. Thanks to their solutions, we’ve significantly enhanced customer satisfaction while advancing towards our vision of a sustainable fashion market. Grateful for their support, we look forward to continued success together.
About the Client - Responsible
Responsible is committed to transforming the fashion resale market by reducing the demand for new products and amplifying the availability of desirable second-hand goods. As pioneers in this industry, their vision is to be the global leader in building a sustainable fashion market.
The Challenge and Results
Facing challenges such as managing escalating order volumes while minimizing operational costs, coping with the increasing demand for warehouse space due to expanding inventory, and dealing with unreliable pickups and recurring issues with shipping providers, the company sought effective solutions.
Implementing strategies like utilizing Meteor Space for seamless shipping operations and bi-weekly pickups to streamline stock movement proved instrumental in alleviating operational burdens. Furthermore, leveraging Meteor Space’s expansive warehouse space enabled the company to overcome storage constraints and support business expansion. Precise inventory tracking with Canary7 Warehouse Management System minimized item misplacement and optimized operational efficiency.
Additional manpower provided by Meteor Space during peak seasons resolved issues with delivery partners like Evri and Royal Mail, while daily pickups and deliveries ensured prompt order fulfillment, enhancing customer satisfaction. Canary7’s inventory management reduced labor costs associated with stock sourcing and minimized the risk of returns, while the utilization of Meteor Space’s warehouse freed up resources for allocation to production.
Consistent shipping practices not only enhanced operational efficiency but also reduced customer inquiries about package location, contributing to overall business success.
EXG Case Study
Company
Headquarters
London, United Kingdom
Industry
Licensed Products
“Working with Meteor Space over the past three years has significantly improved how we manage the distribution of our products… Meteor has become a reliable and valued extension of our supply chain.”
Company Overview and Industry:
EXG Pro is a leading brand management and licensing company specialising in entertainment, gaming, sports, and pop culture. With well-known global partners and high-demand merchandise, EXG needed a fulfilment solution that could keep up with their pace and complexity.
Challenges
As a rapidly growing licensing business, EXG needed a logistics partner who could handle time-sensitive product launches, varied order volumes, and strict brand expectations, all while maintaining excellent communication and visibility.
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Solution
Meteor Space provided EXG with a fully integrated logistics setup, including:
- Secure warehousing and pallet storage
- Accurate and scalable order fulfilment
- Responsive communication across all operations
- Freight coordination and dispatch support
- A reliable team acting as an extension of their internal operations
Results
- Faster and more reliable delivery timelines
- Streamlined operations across receiving, dispatch, and freight
- A trusted long-term logistics partner
- Scalable infrastructure supporting global brand growth
Conclusion
With the right systems and people in place, Meteor Space continues to support EXG’s international growth. Together, we’re helping them scale their licensed product business with confidence, speed, and efficiency.
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