Product damage can be extremely frustrating and can have an impact on both the consumer and the business. The result of product damage can raise your costs, reduce your revenue, and can also cause friction between suppliers and consumers. Packages can be damaged in transit due to incorrect handling, water exposure, poor packaging and a variety of other factors.
According to Invesp, 20% of consumers return their order due to receiving a damaged product. Consumers who frequently receive damaged goods are unlikely to return to your business which can impact on the reputation of your business
As an ecommerce business, you can take steps to avoid product damage and shipping disputes:
The most common mistakes & solutions:
Problem 1: Incorrect Package Size
One of the most common mistakes is using a significantly larger package box for small orders. Utilizing a large box will increase the likelihood of the item getting damaged. The result of the extra space can cause the item to rattle around the box and cause damage.
Additionally, using a bigger box than the product will increase the delivery charges as most carriers will use the dimensional weight to determine the bill for shipping.
Solution: Choose the Correct Packaging:
It is important when packing an order, that the box is slightly bigger than the object to prevent damage. Using the appropriate box size will limit the amount of space, therefore, will prevent the item from moving within the box during distribution. However, if using a larger box is unavoidable, it is advised to fill the space with air cushions or bubble wrap to prevent movement. Using an appropriate size box will also reduce unnecessary expenses for delivery.
Problem 2: Insufficient Packaging Material:
Objects should be protected with bubble wrap or foam padding to prevent damage from force. Not using cushioning material on the objects will increase the chances of the product being damaged. Orders that have multiple of items are more than likely to be subjected to damage if protective material isn’t used.
Solution: Use Appropriate Packing Material:
This is a very important element to avoid product damage. Orders that contain multiple items must be bubble wrapped individually to prevent the items from hitting each other. Using kraft paper will also help prevent damage and is cheaper to outsource.
Problem 3: Improper Handling
Improper package handling can result in damages which can lead to unsatisfied customers. Heavier and bigger packages can be placed on top of fragile products, therefore, causes damage to the product.
Solution: Use Labels
Labels inform handling personnel on how to stack, organise, or even lift a box. Labels also specify the type of the package contents and how it should be handled at various locations, such as the warehouse pallets. For example, items such as flat screen TVs, washing machines, and laptop computers should not be stacked vertically above a particular limit to avoid damage.
Large and easily read label texts can assist shippers in making the best decision for packaging and stacking products in pallets.
Product damage can be easily avoided by using the correct external packaging and labelling to reduce product damage. The significance of proper packaging cannot be emphasised, packaging can always be improved and made more efficient and environmentally friendly.
At Meteor Space, we take pride in our picking and packing services. Allow our experienced professionals to transport your goods from the factory to the storage area and finally to the delivery location safely and securely. Contact us today to find out more on how Meteor Space can help your business.